Terms & Conditions

Last updated: October 2026

These Terms & Conditions (“Terms”) apply to the use of the Soul Forest Stays website and to bookings and stays at Soul Forest Stays.

By making a booking, submitting a booking request, or using our website, you acknowledge that you have read and agree to these Terms.

Please read them carefully before making a booking.

1. About Soul Forest Stays

Business name: Soul Forest Stays
Website: soulforest.co.za
Email: hello@soulforest.co.za
Telephone: +27 82 554 9319
Physical address: Soul Forest Stays, Riverview Farm, Ruigtevlei, Sedgefield, WC 6573, South Africa

Soul Forest Stays provides short-term accommodation at the property or properties advertised on our website and through our authorised booking channels.

2. Making a Booking

A booking is considered confirmed once:

1. We have accepted your booking;

2. You have received a booking confirmation; and

3. Any required deposit or payment has been received.

A booking confirmation will normally include the accommodation booked, dates of stay, number of guests, applicable rates and any relevant booking conditions.

The person making the booking is responsible for ensuring that all information supplied to Soul Forest Stays is accurate.

You must be legally entitled to enter into a booking agreement.

3. Guest Information

The guest making the booking must provide accurate contact and booking information.

Where required, we may request the names and relevant details of all guests staying at the property.

The number of guests staying at the property may not exceed the maximum occupancy specified for the accommodation unless Soul Forest Stays has agreed otherwise in writing.

Bookings may not be transferred to another person without our prior agreement.

4. Rates and Payment

All accommodation rates are quoted in South African Rand (ZAR), unless otherwise stated.

The applicable rate is the rate displayed or quoted at the time the booking is made.

A deposit or full payment may be required to secure a booking, depending on the booking terms applicable to the accommodation and dates selected.

Any additional charges applicable to your booking will be communicated before they become payable wherever reasonably possible.

Payment methods accepted by Soul Forest Stays may include:

• Electronic funds transfer (EFT)

• Credit or debit card

• Online payment

• Payment through an authorised booking platform

• Other payment methods specifically agreed with Soul Forest Stays

A booking may be cancelled or released if the required payment is not received within the specified payment period.

5. Cancellation by the Guest

Cancellation terms may vary depending on the accommodation, booking dates, rate selected and booking platform used.

The cancellation policy applicable to your booking will be communicated at the time of booking or included in your booking confirmation.

Where a booking is cancelled within an applicable refundable period, any refund due will be processed in accordance with the relevant cancellation terms.

Where a booking is cancelled after the applicable cancellation deadline, a cancellation fee or loss of deposit may apply.

If you booked through a third-party booking platform, that platform’s cancellation and refund procedures may also apply.

6. Changes to a Booking

Requests to change booking dates, guest numbers or other booking details are subject to availability and may result in a change to the accommodation rate.

We will make reasonable efforts to accommodate changes but cannot guarantee that requested changes will be possible.

Any additional costs resulting from a requested change may be payable by the guest.

7. Cancellation by Soul Forest Stays

In exceptional circumstances, Soul Forest Stays may need to cancel a confirmed booking.

Where this occurs, we will make reasonable efforts to notify the guest as soon as possible.

Where cancellation is due to circumstances within our reasonable control, any refund or alternative arrangement will be handled in accordance with applicable law and the circumstances of the booking.

Where cancellation results from circumstances outside our reasonable control, the provisions relating to force majeure and unforeseen circumstances below may apply.

8. Check-in and Check-out

Standard check-in time: 14:00

Standard check-out time: 10:00

Guests are requested to arrive and depart within the applicable times unless an alternative arrangement has been agreed in advance.

Early check-in and late check-out may be available by prior arrangement and may be subject to availability and an additional charge.

Guests who arrive significantly earlier than the agreed check-in time may not be able to access the accommodation until the agreed check-in time.

Late check-out without prior approval may result in an additional charge.

9. Access to the Property

Guests are responsible for following the check-in instructions provided by Soul Forest Stays.

Keys, access codes, remotes or other access devices must be kept secure and returned as instructed at the end of the stay.

Guests may be charged for reasonable replacement costs resulting from lost or damaged keys, remotes or access devices.

10. House Rules

Guests agree to treat the accommodation, furnishings, equipment and surrounding property with reasonable care.

Unless otherwise agreed, guests must:

• Respect the property and its contents

• Keep noise at reasonable levels and adhere to quiet hours

• Respect neighbours and surrounding properties

• Observe any applicable smoking restrictions

• Observe any applicable pet restrictions

• Not exceed the maximum permitted occupancy

• Not use the property for unlawful activities

• Not hold parties or events without prior written permission

• Follow any specific safety or property instructions provided by Soul Forest Stays

Additional property-specific house rules may apply and will be provided to guests where relevant.

11. Smoking

Smoking inside the accommodation is:

[NOT PERMITTED / PERMITTED IN DESIGNATED AREAS ONLY]

Where smoking is permitted outside, guests must dispose of cigarette ends safely and responsibly.

Guests may be responsible for reasonable cleaning, repair or replacement costs resulting from smoking in prohibited areas.

12. Parties and Events

The accommodation may not be used for parties, functions, events or commercial activities without prior written permission from Soul Forest Stays.

Any unauthorised event or activity that causes disturbance, damage, additional cleaning or complaints may result in additional charges and/or termination of the stay, subject to applicable law.

13. Pets

Pets are:

[NOT PERMITTED / PERMITTED SUBJECT TO PRIOR APPROVAL]

Where pets are permitted, additional conditions or charges may apply.

Guests remain responsible for any damage, excessive cleaning or disturbance caused by their pets.

14. Damage to the Property

Guests are responsible for taking reasonable care of the accommodation and its contents.

Guests may be held responsible for loss or damage caused by themselves or members of their group, excluding reasonable wear and tear.

If damage occurs, the guest should notify Soul Forest Stays as soon as reasonably possible.

Where appropriate, we may seek reimbursement for reasonable repair, replacement or additional cleaning costs resulting from damage or misuse.

We will not charge guests for ordinary wear and tear.

15. Cleaning

Normal cleaning associated with the accommodation and ordinary use is added to the accommodation rate unless otherwise stated.

Guests are expected to leave the property in a reasonably tidy condition.

Additional cleaning charges may apply where the accommodation requires cleaning substantially beyond normal turnover requirements as a result of excessive mess, misuse or prohibited activities.

Any such charge will be reasonable and related to the actual additional cleaning required.

16. Personal Belongings

Guests are responsible for their personal belongings during their stay.

Soul Forest Stays does not accept responsibility for loss, theft or damage to personal belongings unless such liability cannot lawfully be excluded or limited.

Guests should take reasonable precautions and ensure that valuables are appropriately secured.

Any item left behind should be reported to us as soon as possible.

Where we recover a lost item, arrangements for its return may be made at the guest’s expense.

17. Safety

Guests are responsible for familiarising themselves with the accommodation and following any safety instructions provided.

Guests must not interfere with smoke detectors, alarms, electrical equipment, safety equipment or other protective devices.

Any dangerous or unsafe condition should be reported to Soul Forest Stays immediately.

18. Children

Where children are permitted at the accommodation, parents or guardians remain responsible for supervising them at all times.

Particular care should be taken around swimming pools, balconies, stairs, fireplaces, roads, water features, natural areas and other potentially hazardous areas.

The availability of child-friendly facilities does not remove the responsibility of parents or guardians to supervise children.

19. Natural Surroundings

Where the accommodation is situated in or near a natural, rural, forest, mountain, coastal or other outdoor environment, guests acknowledge that natural hazards may exist.

These may include uneven surfaces, steep areas, wildlife, insects, plants, weather conditions, water features, fire hazards and other naturally occurring conditions.

Guests are responsible for taking reasonable care and following any safety instructions provided by Soul Forest Stays.

20. Liability

Soul Forest Stays will take reasonable care to provide the accommodation and services described at the time of booking.

To the extent permitted by South African law, Soul Forest Stays will not be responsible for loss, damage, injury or inconvenience arising from circumstances beyond our reasonable control or from a guest’s failure to follow reasonable instructions or safety requirements.

Nothing in these Terms is intended to exclude, restrict or limit any right or protection that a consumer has under the Consumer Protection Act or any other applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

21. Facilities and Services

Accommodation facilities, equipment and services may occasionally become unavailable due to maintenance, repairs, weather conditions, utility interruptions or circumstances beyond our reasonable control.

Where reasonably possible, we will inform guests of significant interruptions and take reasonable steps to restore affected services.

Certain facilities or services may be seasonal or subject to availability.

22. Electricity, Water and Other Utility Interruptions

South Africa may occasionally experience interruptions to electricity, water, telecommunications or other municipal or utility services.

Soul Forest Stays will take reasonable steps to minimise inconvenience and will communicate significant known interruptions where possible.

Where an interruption is outside our reasonable control, we cannot guarantee uninterrupted availability of utilities.

23. Force Majeure and Unforeseen Circumstances

Soul Forest Stays will not be responsible for failure or delay in providing accommodation or services where this results from circumstances beyond our reasonable control.

Such circumstances may include, where applicable:

• Natural disasters

• Severe weather

• Fire

• Flooding

• Power or water failures

• Government restrictions

• Civil unrest

• Road closures

• Epidemics or pandemics

• Acts of terrorism

• Industrial action

• Infrastructure failures

• Other circumstances that could not reasonably have been prevented or anticipated

Where such circumstances affect a booking, we will communicate with the affected guest and make reasonable efforts to find an appropriate solution, subject to availability and applicable law.

24. Complaints

We want our guests to have a positive experience.

If you experience a problem during your stay, please contact us as soon as reasonably possible so that we have an opportunity to investigate and, where reasonably possible, resolve the issue while you are still at the property.

Complaints received after departure will still be considered, but our ability to investigate or remedy the issue may be limited.

25. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

Photographs are intended to provide a representation of the accommodation and its surroundings. Minor differences may occur due to changes, maintenance, furnishings, seasonal conditions, photography and other circumstances.

We reserve the right to correct errors, update information and make reasonable changes to the website.

26. Third-Party Booking Platforms

Where a booking is made through a third-party platform, the terms and conditions of that platform may also apply.

Where there is a conflict between these Terms and the specific booking conditions displayed by the third-party platform at the time of booking, the applicable booking conditions and mandatory provisions of South African law will take precedence where appropriate.

27. Privacy

Personal information provided to Soul Forest Stays will be handled in accordance with our Privacy Policy and applicable South African data-protection legislation.

Our Privacy Policy explains how we collect, use, store and protect personal information.

28. Consumer Protection

These Terms are intended to comply with applicable South African legislation, including the Consumer Protection Act 68 of 2008 (“CPA”).

Nothing in these Terms is intended to remove or limit any right available to a consumer under the CPA or other applicable law.

Where any provision of these Terms is found to be inconsistent with a mandatory legal requirement, that legal requirement will apply.

29. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising in connection with these Terms or a booking will be dealt with in accordance with applicable South African law.

30. Changes to These Terms

Soul Forest Stays may update these Terms from time to time.

The version applicable to a booking will generally be the version in effect at the time the booking was made, unless a change is required by law or otherwise agreed with the guest.

The latest version will be published on this website.

31. Contact Us

If you have any questions about these Terms or your booking, please contact:

Soul Forest Stays
Website: soulforest.co.za
Email: hello@soulforest.co.za
Telephone: +27 82 554 9319
Physical address: Soul Forest Stays, Riverview Farm, Ruigtevlei, Sedgefield, WC 6573, South Africa

By making a booking with Soul Forest Stays, you confirm that you have read and agree to these Terms & Conditions, subject always to your rights under applicable South African law.